Last updated: May 2026

This Privacy Policy explains how Clare Costello collects, uses and protects personal information shared through this website, enquiry forms, bookings, purchases, emails or messages.

Who We Are

This website is operated by Clare Costello. For privacy-related enquiries, please contact: [email protected]

Information We Collect

We may collect personal information that you choose to provide, including your name, email address, telephone number if provided, enquiry details, booking or purchase details, payment confirmation details, and any information you choose to share in relation to a session or enquiry. The website may also collect basic technical information, such as website usage data, browser type, device information, IP address, pages viewed and cookie-related information, depending on the tools used by the website platform.

How We Use Your Information

Your information may be used to respond to enquiries, arrange and manage sessions, process bookings or purchases, provide customer support, send relevant service information, maintain business records, meet legal, tax or accounting obligations, and improve the website and client experience.

Lawful Basis

We use personal information only where there is a lawful basis to do so. This may include providing a requested service, responding to an enquiry, managing a booking or purchase, keeping appropriate business records, meeting legal obligations, or using information with your consent where required.

Personal Information Shared in Relation to Sessions

Because enquiries or sessions may relate to emotional wellbeing, personal circumstances, body confidence, beauty intentions, energetic focus areas or lifestyle concerns, you may choose to share personal or sensitive information. Please only share information that you feel comfortable providing. Information shared in relation to enquiries or sessions is treated with care and confidentiality.

Sharing Your Information

Your personal information is not sold. Information may be shared only where necessary with trusted service providers, such as website, email, CRM, form, payment, booking, accounting or professional support providers. Information may also be shared where required by law, where there is a safeguarding concern, or where disclosure is necessary to prevent serious harm.

Payments

Payments may be processed through third-party payment providers such as PayPal, Stripe or similar services. Clare Costello does not usually receive or store your full card details. Payment providers process payment information according to their own privacy and security procedures.

Marketing

You will only receive marketing emails if you have opted in or where otherwise permitted by law. You can unsubscribe at any time by using the unsubscribe link in an email or by contacting: [email protected]

Cookies

This website may use cookies or similar technologies to help the website function, understand website usage, improve performance, or support analytics and marketing. You may be able to control cookies through your browser settings or any cookie banner provided on the website.

How Long Information Is Kept

Personal information is kept only for as long as necessary for the purpose it was collected. This may include keeping enquiry records for a reasonable period, client and session records for business continuity and safeguarding purposes, transaction records for accounting and tax purposes, and marketing records until you unsubscribe or withdraw consent.

Your Rights

Under UK data protection law, you may have rights to access, correct, delete, restrict or object to the use of your personal information, request a copy of your information, or withdraw consent where consent is being used. To make a request, contact: [email protected]

Complaints

If you have concerns about how your personal information is handled, please contact: [email protected] first so the matter can be reviewed. You also have the right to complain to the UK Information Commissioner’s Office.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on this website.

Contact

For privacy questions or requests, please contact: [email protected]